Conflict Management Training

Posted on May 30, 2012

Some companies may recognize the need for conflict management training and take the necessary steps to write policies and develop training programs. Although conflict in the workplace may not necessarily lead to physical violence, providing employees with training and the ability to proactively recognize and manage conflict may save conflicting situations from escalating to more serious incidents. Providing a duty of care with a safe and secure working environment is a paramount task for all employers.

This conflict management in the workplace training course delivered by Gulf Event Solutions is perfect if you’re staff are working frontline with members of the public, you need to deal with conflict or difficult situations or you wish to teach others how to resolve conflict in the workplace

Training in conflict management is particularly beneficial to staff working within frontline services, examples include;

  • Customers Service Staff
  • Retail
  • Hospitality
  • Security and Event Services
  • Medical Professionals
  • Teachers, Trainers and Education Professionals
  • Public Sector Workforce

Recognizing the Conflict Early

Conflict management training should include information on how to recognize the conflict. If the conflict is personal, the employee may be absent or late frequently or they may appear to be incapacitated if he has a drinking or drug problem, for example. If it is a workplace issue, the employee may be verbal about favoritism, or credit for work given to someone else. If there is a problem in living, the employee may discuss their anger about local and federal government laws that affect them. All of these issues need to be included in the training as recognition may be the key to early intervention and resolution.

Confronting the Conflict

How to confront the conflict is another important area of conflict management training. Training should be provided on the positive effects (encourages new ideas and brings problems into the open) and negative effects (may ruin working relationships, may cause morale problems for other employees). Supervisors and a representative of human resources (the department that handles employee business) may need to be involved with the confrontation. Meeting in a private place, addressing the behavior rather than the character of a person, and clearly communicating the issue(s) may be recommended.

Managing the Conflict

Managing the conflict is an important part of the training. During the training delivery, the company policy should be reviewed. Also, the treatment of people in a fair and consistent manner may be enforced by all managers and supervisors. Listening to and addressing employee concerns and complaints is another important step to be included in the training. Conducting a training class in conflict management may send a positive message that the company cares about its employees.

Conflict Resolution Skills

Even when conflicts seem inevitable and impossible to reconcile, sometimes a few simple conflict resolution skills can help you take a step back from the situation, clarify the nature of the conflict, and start working toward a resolution. Once you start practicing these skills, it is amazing how often a simple solution that is acceptable to everyone can be found.

Client Tailored Courses

If you are looking for the additional flexibility and cost effectiveness that a course delivered in-house can provide, Gulf Event Solutions has the solution to your requirements. Our client tailored training is designed specifically for your company, your staff and your budget, making it an efficient choice to satisfy your unique training needs, we can also arrange for your bespoke course to be endorsed bt an awarding body.

Conflict Management Training

Posted on May 28, 2012

Some companies may recognize the need for conflict management training and take the necessary steps to write policies and develop training programs. Although conflict in the workplace may not necessarily lead to physical violence, providing employees with training and the ability to proactively recognize and manage conflict may save conflicting situations from escalating to more serious incidents. Providing a duty of care with a safe and secure working environment is a paramount task for all employers.

This conflict management in the workplace training delivered by Gulf Event Solutions is perfect if you’re staff working frontline with members of the public, you need to deal with conflict or difficult situations or you wish to teach others how to resolve conflict in the workplace

Training in conflict management is particularly beneficial to staff working within frontline services, examples include;

  • Customers Service Staff
  • Retail
  • Hospitality
  • Security and Event Services
  • Medical Professionals
  • Teachers, Trainers and Education Professionals
  • Public Sector Workforce

Recognizing the Conflict Early

Conflict management training should include information on how to recognize the conflict. If the conflict is personal, the employee may be absent or late frequently or they may appear to be incapacitated if he has a drinking or drug problem, for example. If it is a workplace issue, the employee may be verbal about favoritism, or credit for work given to someone else. If there is a problem in living, the employee may discuss their anger about local and federal government laws that affect them. All of these issues need to be included in the training as recognition may be the key to early intervention and resolution.

Confronting the Conflict

How to confront the conflict is another important area of conflict management training. Training should be provided on the positive effects (encourages new ideas and brings problems into the open) and negative effects (may ruin working relationships, may cause morale problems for other employees). Supervisors and a representative of human resources (the department that handles employee business) may need to be involved with the confrontation. Meeting in a private place, addressing the behavior rather than the character of a person, and clearly communicating the issue(s) may be recommended.

Managing the Conflict

Managing the conflict is an important part of the training. During the training delivery, the company policy should be reviewed. Also, the treatment of people in a fair and consistent manner may be enforced by all managers and supervisors. Listening to and addressing employee concerns and complaints is another important step to be included in the training. Conducting a training class in conflict management may send a positive message that the company cares about its employees.

Conflict Resolution Skills

Even when conflicts seem inevitable and impossible to reconcile, sometimes a few simple conflict resolution skills can help you take a step back from the situation, clarify the nature of the conflict, and start working toward a resolution. Once you start practicing these skills, it is amazing how often a simple solution that is acceptable to everyone can be found.

Client Tailored Courses

If you are looking for the additional flexibility and cost effectiveness that a course delivered in-house can provide, Gulf Event Solutions has the solution to your requirements. Our client tailored training is designed specifically for your company, your staff and your budget, making it an efficient choice to satisfy your unique training needs.

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